Lost Baggage


If your baggage is lost, you should contact lost&found office at the airport with the following documents:

If your baggage is not located within 7 days; please write to the following address along with the documents described below:


Freebird Havayolları / Hürkuş Havayolu Taşımacılık ve Ticaret A.Ş.
Güzeloba Mh. Barınaklar Bulvarı 156/A
07230 Muratpaşa/Antalya

Or you may forward copies by e-mail / Fax 0090 242 349 19 95 for quick response.


Please note that our liability for loss, delay or damage to baggage is limited by international convention. Alternatively, if the contents of your bags have a high value, you might like to consider increasing the amount of your own travel insurance.



Damaged Baggage


If your baggage is damaged, you should contact lost&found office and file a written complaint at the airport with the following documents in order to create a damage report:

In case of a damaged baggage, passengers should report the incident within 7 days to the following address along with the documents described below:


Freebird Havayolları / Hürkuş Havayolu Taşımacılık ve Ticaret A.Ş.
Güzeloba Mh. Barınaklar Bulvarı 156/A
07230 Muratpaşa/Antalya

Or you may forward copies by e-mail / Fax 0090 242 349 19 95 for quick response.


Please note that our liability for loss, delay or damage to baggage is limited by international convention. Alternatively, if the contents of your bags have a high value, you might like to consider increasing the amount of your own travel insurance.



Important Notice On Baggage Liability


Dear Customer,


Please note that while every effort is made to handle your baggage with utmost care, FREEBIRD AIRLINES is NOT responsible or liable for the condition of your baggage that results from the following:

Thank you for your co-operation and understanding.