Airline Security Policy & Organisation

Freebird has a formal security manual that includes:

  • The requirements of the civil aviation security programme of Turkish DGCA;
  • Applicable requirements of other states where operations are conducted;
  • The security policy and standards of Freebird.
Airline Security Policy

According to security culture of our organization we state our security policy:

  • To comply with the security requirements and standards as required by the International and National legislations (Turkish National Civil Aviation Security Program, ICAO Annex 17, ECAC Doc.30, EU Security Regulations);
  • To ensure and maximize the security of flight and ground together with passenger, personnel and assets;
  • To improve security culture continuously by equipment and human source.
  • To achieve ‘best practice’ standards for implemantation the security measures we have in place all our security service providers, contractors are monitored by security audit / inspection (survey).
Security Standards and Objectives
  • To audit applicability of security policy;
  • To ensure and maximize quality standards of security controls;
  • So as to ensure and maximize the internal security consciousness ensuring security audits and information flow (current warnings and directives about security).
People Refusing Security Controls

Any person that does not consent to a search of his/her person or property, including a physically impaired person that requires a wheelchair or has an orthopaedic or implanted electronic device are refused to be transported on board the aircraft.


‘National Civil Aviation Security Program / 9 th Edition / Chapter 4 – Article 33 –(1)-d’

Details of Service Provider In Increased Threat

In increased threat; if the operation of Freebird is in the territory of state of registry National Civil Aviation Security Program / 9 th Edition / Annex-15 ‘Airport Security Alarm Plan’ procedures are followed, if the operation is out of the territory of state of registry than current ‘Airport Security Alarm Plan’ procedures are followed according to alarm phases for searching and screening procedures of passenger/crew cabin baggage.

Inadmissible Passenger

A passenger who is refused admission to a State by the authorities, or who is refused onward carriage by a State Authority at a point of transfer (due to lack of visa, expired passport, etc.)


'States shall ensure that a person found to be inadmissible is transferred back into the custody of the airline who shall be responsible for the prompt removal to the point where the person commenced his journey or any place where the person is admissible' ICAO Annex-17 / 9 th Edition / 'Annex-9 – Chapter 5 – B’
In the case of deportees that are to be transported by air, the responsibility for effecting repatriation lies with law enforcement authorities. With respect to an inadmissible person, the responsibility for repatriation falls to the inbound operator, since ICAO Annex-17 / 9 th Edition / 'Annex-9 – Chapter 5 – B’ provisions require that aircraft operators take appropriate measures to ensure that travel documents are in order at the emberkation point.

If an aircraft operator is required to transport an inadmissible person, the passenger should be in possession of travel documents or, if these documents were seized, of a covering letter for presentation to the appropriate authority. ICAO Doc.8973 / 7 th Edition, Volume IV, Chapter 5 – Article 5.4.1

This standard requires co-operation between the State and the airline. The return of the person back to the point where the journey commenced may create difficulties for the airline. If the passenger was in transit at the time of joining the final flight to the State that declared him/her inadmissible, it may involve another airline to carry the person to the point where the journey commenced. Such a removal is accompanied by a judicial order of removal and the costs associated with the carriage of inadmissible passengers being returned to the point of emberkation are the responsibility of the airline.


Freebird according to ICAO Annex-17 / 9 th Edition / ‘Annex-9 – Chapter 5 – B’ only accepts the own inadmissible passenger(s). If the passenger is classified as inadmissible passenger due to lack of visa, expired passport etc. Freebird can accept to transport these passenger(s). But if the passenger is classified as inadmissible passenger due to disruptive behaviours security department communicates with local authorities and pilot-in-command for risk assessment and decides whether to accept or deny the passenger.

Deportee

A deportee is a person who has legally been admitted to a country by its authorities or who had entered a country illegally, and who at some later time is formally ordered by the authorities to be removed from that country.


If the passenger is classified as deportee passenger due to stay longer than legal time interval, Freebird can accept to transport these passenger(s). But if the passenger is classified as deportee passenger due to entering a country illegaly and/or any other reasons, security department communicates with local authorities and pilot-in-command for risk assessment and decides whether to accept or deny the passenger.


An airline can refuse to accept a deportee or can accept a deportee in the judgement of a responsible representative.


The carrier airline firm may refuse to transport the Deportee passenger, when the Deportee passenger is required to be transported by the authorised local authority, and/or if the firm accepts to transport the passenger, the firm has the right to require a companion officer during the transport.

Persons in Custody
The relevant authorities should inform the aircraft operator of the intention to travel with a person in custody at least 24 hours prior to departure. The notification (required in writing) should indicate whether the passenger is considered dangerous, and should include any other pertinent information that may help the operator assess the risk to flight security. Persons in custody should always be escorted by one or more law enforcement officers whose identities and nationalities should be disclosed to the aircraft operator. The pilot-in-command should be made aware of the situation during pre-flight preparations.

ICAO Doc.8973 / 7 th Edition – Volume 4, Chapter 5 – Article 5.3.9 / c
  • Each Contracting State shall establish measures to ensure that the aircraft operator and the pilot-in-command are informed when passengers are obliged to travel because they have been the subject of judicial or administrative proceedings, in order that appropriate measures can be applied.
    ICAO Annex 17 / 9 th Edition / Chapter 4 - Article 4.7.3
  • An operator should refuse to accept a prisoner if, in the judgement of a responsible represantative of the operator, such acceptance may jeopardise the safety of the other passengers.
    National Civil Aviation Security Program / 9 th Edition / Chapter 4 - Article 36 – (5) / h
  • Responsibility for a person in lawful custody who must be transported by air lies with the appropriate authorities, who should notify the aircraft operator of the travel intentions in advance and may proceed only with the aircraft operator's agreement to carry the potentially disruptive passenger.
    ICAO Doc.8973 / 7 th Edition / Volume 4 – Chapter 5 – Article 5.4.5
  • To ensure flight security, aircraft operators may transport persons in custody under certain conditions, i.e. if the person in custody is:
    • a) Not considered dangerous, the passenger should be accompanied by at least one law enforcement officer (with the agreement of the aircraft operator); and
    • b) Deemed dangerous, two or more law enforcement officers should escort the passenger (notwithstanding the presence of escorts, not more than one such passenger should be allowed on any flight).

ICAO Doc.8973 / 7 th Edition / Volume 4 – Chapter 5 – Article 5.4.6

The Acceptance Procedures of Persons in Custody and Escorts/The rules of On Board The Aircraft
  • Custody passengers should be accompanied by at least two escorts (only for the ones considered dangerous). The passengers that are not considered dangerous may be accompanied by one escort. Such passengers who are not accompanied by escorts are not accepted on board;
  • Competent judicial state authorities should inform the air carrier about the detainee to be carried prior to the flight date;
  • Air carrier official informs the escorts that they can respond to a possible unlawful interference during the flight only with the order of pilot-in-command and asks the escorts to fill in 'Authorized Carriage of Firearms' form before the flight;
  • Escorts ensure that custody passengers do not carry weapons, matches or any other hazardous materials;
  • Escorts are equipped with adequate restraining devices to be used in the event they determine that restraint is necessary. Under normal circumstances a prisoner isn't shackled to any part of the aircraft, including seats, tables, etc.;
  • Escorts can not use teargas or gas or similar substances that may impair the custody passengers on board / these substances are not allowed on the aircraft;
  • Escorts adequately identify themselves to security personel, policing authority officers on duty, and flight attendants, requesting that their presence on board and seat assignment be transmitted to the pilot-in-command, who acknowledge receipt of this information;
  • If there other escorts / security guards authorized to carry firearms on board, they are informed by the cabin crew about the seat numbers of each other;
  • Escorted persons aren't boarded before all other passengers and disembarked after all other passengers have left the aircraft;
  • Custody passenger(s) and escorts are boarded before the other passengers and deplaned after the others;
  • Custody passengers are seated far from the other passengers as much as possible. If possible, they are seated at the backmost of the aircraft; if this is not possible, the most appropriate seat is given. However, they are not seated at emergency exits in any way;
  • Custody passengers and escorts (if there are two escorts) are seated at the row of triple seats. Seats are given so that the passenger is in the middle and the escorts are on both sides.

If there is one escort, seats are given at the row of double seats (if double seats are also avaliable in the mid-rank according to the order of the aircraft, seats are not given at this section. Seats are absolutely given from double-seat row adjacent to the window). Passenger sits at the window side (inner side) and the escort sits in the aisle.


If there are not triple-seats in the aircraft and there are two escorts, seats are given from double-seat row adjacent to the window. Passenger sits at the window side (inner side) and the escort sits in the aisle. The other escort is assisted to organize his / her seat according to the position of the passenger and the seat he / she wants is given.

  • They are accompanied at all times and kept under surveillance, including visits to the lavatory;
  • Escorts and custody passengers are not served alcoholic drinks. Normal meal is served but metal cutlery is not given;
  • An airline refuse to accept a prisoner if, in the judgement of a responsible representative of the operator, such acceptance may jeopardise the safety of the other passengers.

The prisoners who can use leave pursuant to the legislation provisions are not covered by this article. They can travel with a 'Photo – Bearing Permit Certificate' without accompanying police force.

National Civil Aviation Security Program / 9 th Edition / Chapter 4 / Article 35 – (6)
Under no circumstances a female custody is escorted on a flight without a female being part of the escort team.
Persons Suffering From Mental Illness

A person suffering from a mental illness that is deemed to be a threat to the safety of a flight may be accepted for transportation if accompanied by an attendant physically capable of coping with untoward actions by that person during the flight and is skilled in administering sedatives as required and authorised by an appropriate doctor. If a mentally disturbed person requires sedation prior to departure, each portion of the flight should last no longer than the effective duration of the sedative administred.


The airline, on the advice of representatives of the airline's medical and security staff, as appropriate, should be permitted to deny boarding to such a person.

Policy for Unruly Passengers
Procedures On the Ground

In Ticket sales office, at check-in counter, at passport or security control points or at the airport the passengers who acts unruly and disturbs airport staff or other passengers are not exepted on board. If any passenger is met, Local Authorities or security staff is informed immediately.


Procedures In the Air

If any unruly passenger is on the aircraft crew gives information to the passenger about when the plane arrives he/she is going to be informed to the Local Authorities. If he/she continious to act the same the pilot in command communicate with Air Traffic Control Centre, gives information and passenger is informed to the Local Authorities when the plane arrives.

Check-in Procedures

Freebird Airlines performs transaction at passenger check-in counters during the passenger check-in for only the passenger(s) and baggage(s) that will travel. Pursuant to security rules, each passenger who will travel has to refer to check-in counters with his/her own baggage. Flight check-in process of the ones who do not comply with this rule is not realized.


This application is realized in accordance with National Civil Aviation Security Program / 9 th Edition / Chapter 4 - Article 39 - (2) / a-1 ‘Security measures to be taken by the organizations – Concerning passengers’ rule.


‘Passenger check-in transactions are realized on the flight date and from the opening time until closing time of passenger check-in counters determined before in accordance with the flight hour. Passenger and baggage check-in transactions are not realized before the flight date’

Passenger Warning Signs

‘Dangerous goods’ and ‘Passenger warning signs’ are found in check-in counters from the beginning of check-in until it ends. The purpose is to remind the passengers the security procedures and avoid them to carry any dangerous goods in their baggage.

Travel Documents

Before starting your journey, you can contact with the Security Department concerning the adequacy of your travel documents such as passport, national identity card, visa etc. for the country you are going to. It will be for your benefit to submit one copy of your travel document to the Security Department in order to obtain more accurate information related to your questions about travel documents and not to be disadvantaged.

Notificatıon Card To Unruly Passenger
NOTIFICATION CARD TO UNRULY PASSENGER

INTERFERENCE ON BOARD AN AIRCRAFT WILL NOT BE TOLERATED


Transport May be Denied

Passengers are entitled to travel in a safe and secure environment.Under the Criminal Code of State the Aeronautics act,it is illegal to behave in a manner that is threathing to crew members and passengers.


The crew will not tolerate any disruptive behaviour.
Police will be asked to meet the aircraft upon arrival.


Anyone in contravention of the law,or anyone violating the rights of others,will be intercepted by the police upon landing.That person be:


Arrested / Charged / Prosecuted


Anyone found guilty will have a criminal record any may face fines up to or imprisonment.


Examples of interference:

  • Harassment
  • Verbal abuse
  • Physical assault
  • Intimidating behaviour
  • Intoxicated and disorderly conduct
  • Disregard of smoking regulations
  • Consuming ‘carry on’ alcoholic beverages
  • Refusal to follow instruction of the crew
  • Endangering the safety of the aircraft

Safe Advice For Everyone

Liquid Restrictıons

As of 20 April 2009, the liquid, aerosol and gels in hand baggage will be restricted. Liquid restrictions are not only applied in our country, therefore it is important to comply with this application so as not to have trouble in the arrival or transit airports. Liquid, aerosol, gel in hand baggage is not forbidden with this new security application; however, the allowed amount is restricted. The products you buy from Duty-free shops are exempted from the restrictions provided that the package is not opened.




What are included in the restriction?

All kinds of liquid including water, syrup, drink;


All kinds of cosmetics including cream, lotion, oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form);


Shaving foams, deodorants;


All substances in the form of paste including toothpaste;


Food such as jam, honey, yoghurt, molasses and sauce;


Contact lens liquid;


Shampoos;


Other substances similar to the ones listed above.


I Have a Special Condition, are there any exceptions?


Medicines (provided that they are prescribed on the name of the passenger or a health report / document stating that the passenger should use such medicines is presented and such medicine is kept in its original package);


Baby food (provided that the baby is also travelling on board and up to the amount required during the flight);


Security officers may ask you to document the exceptional case or may make you taste the medicine / baby food / liquid at the check point.


What and How Can I Carry in Check-in Baggage?

Liquid restriciton is not applied in your check-in baggage. You can carry any liquid except for the ones restricted by the airline company and Customs legislation in your baggage you deliver while taking your boarding card.


What are included in the restriction?
  • All kinds of liquid including water, syrup, drink;
  • All kinds of cosmetics including cream, lotion, oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form);
  • Shaving foams, deodorants;
  • All substances in the form of paste including toothpaste;
  • Food such as jam, honey, yoghurt, molasses and sauce;
  • Contact lens liquid;
  • Shampoos; Other substances similar to the ones listed above.


Products I Buy From Duty-Free Shop / aircraft?

The products you buy from duty-free shop or during the flight will be placed in a special bag together with the invoice and the bag will be sealed. This bag will be allowed on board only after the bag and the invoice are checked at the security check point. If you will go to final destination point by making a transit through another airport, you should not open the special duty-free shopping bag given in the shop or on board until the final destination airport son. Otherwise, the content of the bag may be seized in transit airport. If you have hesitation, please contact with your airline company and travel agency before your flight. And help the security officers and airline company staff in the airport.