Lost & Damaged Baggage

Lost Baggage

If your baggage is lost, you should contact lost&found office at the airport with the following documents:

• The original of your boarding pass
• The original of the baggage tag
• ID-Card (Passport, driving licence etc.)

If your baggage is not located within 7 days; please write to the following address along with the documents described below:

• Irregularity report issued at the airport (PIR)
• The receipt of your flight ticket or the original of your boarding pass
• The original of the baggage tag
• Your complete bank details, Bank/Branch name with IBAN Number (International Banking Account Number) and SWIFT-BIC Code.

Please note that our liability for loss, delay or damage to baggage is limited by international convention. Alternatively, if the contents of your bags have a high value, you might like to consider increasing the amount of your own travel insurance.

Damaged Baggage

If your baggage is damaged, you should contact lost&found office and file a written complaint at the airport with the following documents in order to create a damage report:

• The original of your boarding pass
• The original of the baggage tag
• ID-Card (Passport, driving licence etc.)

In case of a damaged baggage, passengers should report the incident within 7 days to the following address along with the documents described below:

• Damage report issued at the airport
• The receipt of your flight ticket or the original of your boarding pass
• The original of the baggage tag
• The repair bill or statement of its irreparable condition accompanied by the purchase receipt (If the purchase receipt is not available, please indicate the date, place and price of purchase)
• Your complete bank details, Bank/Branch name with IBAN Number (International Banking Account Number)and SWIFT-BIC Code.

Please note that our liability for loss, delay or damage to baggage is limited by international convention. Alternatively, if the contents of your bags have a high value, you might like to consider increasing the amount of your own travel insurance.

Important Notice On Baggage Liability

Please note that while every effort is made to handle your baggage with utmost care,FREEBIRD AIRLINES is NOT responsible or liable for the condition of your baggage that results from the following:

• Fragile and Perishable items including those that are not adequately packed.
• Sports Equipment and instruments that are not placed in proper hard casing such as golf clubs and musical instruments.
• Valuable Items including money, jewellery, precious metals, silverware, antiques, heirlooms, securities, laptops and other electronic items, business documents, passport and other identification documents, product samples, medicines or medical items.
• Baggage accepted under the conditions of the "Limited Release" Tag (LRT), including items retrieved or confiscated by the airport authorities or security personnel.

Thank you for your co-operation and understanding.