How can I report a baggage delay/baggage loss?

Please keep all your flight documents, especially your boarding pass and the baggage tag, and wait until all the baggage has been delivered at the baggage carousel. If your baggage does not arrive, report your delayed baggage immediately at the lost & found office whom Freebird collaborated in the arrival area of your destination airport. Our handling agent will give you a report regarding the delay of your baggage, which can be used for insurance and claim purposes if necessary.